Terms and Conditions • Glasshouse Girl

All items offered for sale are Pre-owned/Vintage/Antique or handmade and as such may have sustained various knocks, cracks, stains, dings and other age and use related marks during its previous life which I always mention in the description.

Some painted furniture is hand painted, not spray painted, please do not expect to see the same flat finish that you would see in a mass produced high street shop piece – if the piece is handpainted, this will be mentioned in the description.

The majority of my items are also advertised on social media and various online stores and can be listed at different prices due to third party commission rates. Items liable to be removed from this site without warning of they sell elsewhere.

If you are interested in an item or would like to view it, please contact me to make arrangements. We can also use Facetime where in person viewing is not practical.

For commission work, I require 50% of the quoted price before commencement of the work with the balance to be paid on completion. Photographs of the piece will be provided for approval with the final invoice and shipping will not arranged until the outstanding balance has been received. There are no refunds on bespoke pieces commissioned by the client.

Payment is accepted via Paypal or Bank Transfer.

With space at a premium I cannot hold pieces for more than 5 working days without charging for storage. This will be £20 per week or part thereof after the agreed date of collection.

Courier services and delivery prices quoted on this site are for a one man service only. For large / bulky items you will be expected to have someone available to assist the courier when they deliver. If you require a two-man service, this can be arranged at additional cost – please contact me for a quote before purchase.

Faulty or Damaged Goods

All of my items are checked that they are in good order before they leave me. I am unable to accept responsibility for it once it has left me. However, if it arrives damaged you should first contact the courier and then contact me to let me know what has happened and I will do what I can to help you rectify the problem.

The buyer is responsible for all return courier charges, please be aware that the cost of returning it may be more than the cost of delivery. It should be sent back re-packaged properly in the original packaging where possible. The item should be returned using a reputable courier or in person or signed for/tracked should it be small enough.

Any Other Questions

Please contact me should you have any other questions that are not covered above.

Paul Rose

14. June, 2022.

Holy moly Jenny is good! She has totally transformed our kitchen by sanding down and painting every single door and spraying the handles too and it looks utterly fab. She has given this room a whole new lease of life and are so grateful. Friendly, super reliable and with so little mess we can’t recommend enough. Thank you so much!

James

23. May, 2022.

Five stars all the way. Glasshouse Girl delivered an amazing piece that far exceeded my expectations. Will return for more. Highly recommended and thank you!

Helen Wilcox

22. May, 2022.

I purchased an upcyceld table lamp. Jenny was amazingly helpful, from the start of my initial enquiries right through to me placing my order. My table lamp is lovely, exactly what I needed to place shells into, that my family have collected over the years. I would highly recommend 'Glasshouse Girl'.

Sarah Rice

13. February, 2022.

We ordered a matching pair of bedside cabinets in floral blue & white English countryside and are absolutely thrilled with them. Somthing different, recycled, trendy and admired by everyone we show them to. Thank you Jenny, they have made our newly extended bedroom complete!

Colin Jago

11. August, 2021.

Jenny is adept at finding suitable furniture to spec and then converting it to a first rate beautiful product. She is really helpful. And you get something that you won't see in shops! Hassle-free delivery too. Highly recommended.

Amanda Mitchell

5. July, 2021.

Jenny was absolutely fantastic from start to finish . Incredibly responsive , warm but businesslike. The bedside cabinets she sprayed for me look great. Thanks Jenny!

Lizzie Emly

1. July, 2021.

Jenny did an amazing job of upcyling our kitchen/ dining room furniture, she was full of great advice and ideas and we are very happy with the result. I will definitely be asking Glasshouse Girl next time we need furniture/ accesories reimagined. Highly recommend.

Tracie Meisel

6. June, 2021.

I was overjoyed to see a large dresser, bedside table and mirror from my childhood restored after receiving 40 years of abuse, including my own attempt at refurbishing it. Jenny was very good in the initial stages of helping me to define what effect, I wanted to achieve. I sent her examples of a subtle grey lime wash on oak with soft white highlights on a piece I saw in the Cotswolds. She responded with several photos of something similar to clarify the ask, then it was time to send the furniture to her, which was complicated by the fact I was moving house. But we managed to come up with a plan and the movers dropped the furniture at her storage unit the same day. Throughout the process Jenny sent jpeg photos in emails to show me how it was progressing. We were able to make some minor changes after the first piece was almost finished. What I didn’t expect was that the pieces were made of different types of wood and the top of the bedside table was almost destroyed due to water (mostly spilt tea) damage. This was the biggest challenge to overcome because the final look had to be consistent across all three pieces. Jenny rose to the challenge and performed her paint “magic” and the final result is brilliant, better than I could have imagined. The only slight disappointment was due to my own indecisiveness about the brass trim handles and knobs. I wish I had listened to Jenny in the first place when she brightened them up, still - she let me come back with them, conjured up a nice looking sample which she posted to me and soon they will receive the “Glass House Girl” treatment too. Most of all, through all of this, I appreciated the open communication through emails and text, Jenny was on top of it the whole way. Of course, I would highly recommend sending any weary looking furniture to Glass House Girl to brighten up with her magic.

Mikael Nilsson

7. January, 2021.

We have trusted Jenny with two inherited wooden chests of drawers and a complete refurb of a metal desk. For al three pieces, we've been very happy with the service, the communication and the end results. She clearly cares about the furniture she works with and takes care to make sure the brief is agreed and clear in advance. Would absolutely recommend and we will most likely come back for more

Pauline Redpath

12. December, 2020.

Fantastic service from Jenny. I had my mother’s old Singer sewing machine I wanted making into a lamp. Jenny arranged for the machine to be collected and re-delivered back to my house. When I had a slight problem with the lamp, Jenny arranged for it to be collected so she could make it good again and returned it to me herself at no extra cost to me. She did a BRILLIANT job and the lamp is now standing proudly in my front room in memory of my mum. I would highly recommend Glasshouse girl, honest, trustworthy and marvellous craftswomen. You won’t be disappointed.