Privacy Policy • Glasshouse Girl

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Email Marketing

f you subscribe for the newsletter or product updates, then your data will be held by our 3rd party email marketing supplier MailChimp in line with their own terms and conditions: https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts. You may unsubscribe from our mailing list at any time by clicking on the unsubscribe link in our emails.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.

Address details

We collect customer address details such as billing and delivery address for the purposes of order fulfilment and accounting purposes for seven years.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not share your data with 3rd parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your email address will be held on MailChimp’s servers.

Security

The internet is not a secure medium. However we take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We have put in place various security procedures as set out in this policy. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use secure server software (SSL) to encrypt financial information you input before it is sent to us, and our database is hosted in a secure data centre. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

No payments are processed on this site. All payments are processed by our 3rd party transaction partner Paypal.

Changes

We may make changes to this privacy policy from time to time. If we change our privacy policy we will post the changes on this page. If the change in our privacy policy affects the use of your personal information we will use our best endeavours to contact you by email to seek your consent to the use. Continued use of the service will signify that you agree to any such changes

Contact information

Jennifer Adler-Potts t/a Glasshouse Girl

19 Lynton Mead

London

N20 8DG

T: 07970 524239

e: info@glasshousegirl.co.uk

Paul Rose

14. June, 2022.

Holy moly Jenny is good! She has totally transformed our kitchen by sanding down and painting every single door and spraying the handles too and it looks utterly fab. She has given this room a whole new lease of life and are so grateful. Friendly, super reliable and with so little mess we can’t recommend enough. Thank you so much!

James

23. May, 2022.

Five stars all the way. Glasshouse Girl delivered an amazing piece that far exceeded my expectations. Will return for more. Highly recommended and thank you!

Helen Wilcox

22. May, 2022.

I purchased an upcyceld table lamp. Jenny was amazingly helpful, from the start of my initial enquiries right through to me placing my order. My table lamp is lovely, exactly what I needed to place shells into, that my family have collected over the years. I would highly recommend 'Glasshouse Girl'.

Sarah Rice

13. February, 2022.

We ordered a matching pair of bedside cabinets in floral blue & white English countryside and are absolutely thrilled with them. Somthing different, recycled, trendy and admired by everyone we show them to. Thank you Jenny, they have made our newly extended bedroom complete!

Colin Jago

11. August, 2021.

Jenny is adept at finding suitable furniture to spec and then converting it to a first rate beautiful product. She is really helpful. And you get something that you won't see in shops! Hassle-free delivery too. Highly recommended.

Amanda Mitchell

5. July, 2021.

Jenny was absolutely fantastic from start to finish . Incredibly responsive , warm but businesslike. The bedside cabinets she sprayed for me look great. Thanks Jenny!

Lizzie Emly

1. July, 2021.

Jenny did an amazing job of upcyling our kitchen/ dining room furniture, she was full of great advice and ideas and we are very happy with the result. I will definitely be asking Glasshouse Girl next time we need furniture/ accesories reimagined. Highly recommend.

Tracie Meisel

6. June, 2021.

I was overjoyed to see a large dresser, bedside table and mirror from my childhood restored after receiving 40 years of abuse, including my own attempt at refurbishing it. Jenny was very good in the initial stages of helping me to define what effect, I wanted to achieve. I sent her examples of a subtle grey lime wash on oak with soft white highlights on a piece I saw in the Cotswolds. She responded with several photos of something similar to clarify the ask, then it was time to send the furniture to her, which was complicated by the fact I was moving house. But we managed to come up with a plan and the movers dropped the furniture at her storage unit the same day. Throughout the process Jenny sent jpeg photos in emails to show me how it was progressing. We were able to make some minor changes after the first piece was almost finished. What I didn’t expect was that the pieces were made of different types of wood and the top of the bedside table was almost destroyed due to water (mostly spilt tea) damage. This was the biggest challenge to overcome because the final look had to be consistent across all three pieces. Jenny rose to the challenge and performed her paint “magic” and the final result is brilliant, better than I could have imagined. The only slight disappointment was due to my own indecisiveness about the brass trim handles and knobs. I wish I had listened to Jenny in the first place when she brightened them up, still - she let me come back with them, conjured up a nice looking sample which she posted to me and soon they will receive the “Glass House Girl” treatment too. Most of all, through all of this, I appreciated the open communication through emails and text, Jenny was on top of it the whole way. Of course, I would highly recommend sending any weary looking furniture to Glass House Girl to brighten up with her magic.

Mikael Nilsson

7. January, 2021.

We have trusted Jenny with two inherited wooden chests of drawers and a complete refurb of a metal desk. For al three pieces, we've been very happy with the service, the communication and the end results. She clearly cares about the furniture she works with and takes care to make sure the brief is agreed and clear in advance. Would absolutely recommend and we will most likely come back for more

Pauline Redpath

12. December, 2020.

Fantastic service from Jenny. I had my mother’s old Singer sewing machine I wanted making into a lamp. Jenny arranged for the machine to be collected and re-delivered back to my house. When I had a slight problem with the lamp, Jenny arranged for it to be collected so she could make it good again and returned it to me herself at no extra cost to me. She did a BRILLIANT job and the lamp is now standing proudly in my front room in memory of my mum. I would highly recommend Glasshouse girl, honest, trustworthy and marvellous craftswomen. You won’t be disappointed.